mtc screens terms of service

  • Mail-In Service Customers

    For USA based customers, we will provide you with a UPS mailing label that MUST be used to send your unit in. DO NOT send the unit in without the label that you are provided or it will likely be lost.
    All orders are linked with the label.
    You can drop the package off at any UPS location. Please package it well to prevent damage. We are not responsible for any carrier damage or lost items.
    International customers are responsible to mail the unit in to our USA facility, address will be provided to your email after placing your order.
    Some display units (3% of all orders) are considered BRICKED, or not repairable upon arrival. Signs your unit is bricked are boot looping (constantly restarting), full white screen, totally dead with no power up, etc.
    We test each unit before starting the repair to ensure it will be fixed properly.
    If your unit is bricked, your order will be cancelled and returned with a "non repairable" sticker.

  • DIY Customers

    By undertaking this job, you are responsible for installing it properly. DO NOT RUSH. We have had many customers unfortunately damage their unit because they are in a rush to finish the job, and it ends up costing much more.
    We recommend carefully and slowly watching the install video many times to increase the chances of success.
    If your unit is bricked or not repairable, replacing the screen will not fix it and your order will be cancelled.
    mtc screens llc is not responsible for any personal injury, harm, damage to your boat or display unit that may arise from your installation.

  • Refurbished Unit Customers

    We will send a refurbished unit to the address you provide at checkout.
    In the package, there will be a UPS core exchange label to return your core unit to us for USA customers.
    International customers must send the core unit back to us using the carrier of their choice.
    You MUST return the core unit back within 14 business days , or you agree to charge your payment method $1,000 USD

Terms and Conditions

Terms and Conditions
MTC Screens LLC

Effective Date: 1/1/2024

By accessing or using any services provided by MTC Screens LLC ("Company," "we," "us," or "our"), you agree to be bound by the following terms and conditions. If you do not agree to these terms, you may not use our services.

  1. Right to Refuse Service
    MTC Screens LLC reserves the right to refuse service to anyone for any reason at our sole discretion. We are not obligated to provide a reason for such refusal.

  2. Shipping and Liability Disclaimer

    • We are not liable for any items lost, stolen, or damaged in transit. Once an item has been shipped, responsibility for its delivery and condition rests with the shipping carrier.
    • Customers are responsible for providing accurate shipping information. Any errors in shipping details provided by the customer may result in additional fees or non-delivery.

  3. Pricing and Payment

    • All prices are subject to change without prior notice. We reserve the right to modify pricing, discounts, promotions, or fees at any time.
    • Payments must be made in full before any services are rendered or products are shipped.

  4. Returns and Refunds

    • Any returns or refund requests must comply with our Return Policy, which may be updated from time to time.
    • We reserve the right to refuse refunds or exchanges if items are returned in a damaged or used condition.

  5. Warranty Disclaimer

    • The warranty period selected by the customer begins when the item is returned.
    • Our warranty covers workmanship for mail-in service repairs and manufacturer defects of the replaced parts only. We do not guarantee that our services will be error-free or uninterrupted.

  6. Limitation of Liability

    • MTC Screens LLC shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of our products or services.
    • In no event shall our liability exceed the amount paid for the specific product or service giving rise to the claim.

  7. Governing Law
    These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles.

  8. Amendments
    We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on our website, and continued use of our services constitutes acceptance of the revised terms.

  9. Limitation of Liability for Third-Party Handling
    MTC Screens LLC is not liable for any damages resulting from installation, repairs, or handling performed by the customer, an installer, or a repair technician of the customer's choice.

    Research and Diagnosis Services
    Any items sent in for research or diagnostic purposes are under no time constraint or expectation. We will complete evaluations as time and resources permit.

    Contact Information
    For any questions regarding these Terms and Conditions, please contact us